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The ball player from Sweden had been applying for their membership finalized for nearly 30 days, nevertheless the gambling establishment got refused to comply and just given vague solutions. Even with communicating regarding the responsible playing, he’d received offers to have bonuses instead, and this lead to a request for a refund of at least 1000 euros. The brand new Problems People had examined the way it is and you may confirmed the user don’t explicitly condition a betting habits otherwise consult a great long lasting notice-exception considering you to definitely. Therefore, the brand new ask for a reimbursement couldn’t end up being processed, while the player’s account got now been closed. The problem ended up being resolved for the closure of one’s membership, but the refund consult stayed unfulfilled due to too little obvious documents concerning your player’s betting questions.
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Despite their insistence, the fresh account closure are only able to getting processed by a manager which was unavailable for five months. The newest Problems Team listed one to guidance might possibly be provided by notice-different requests regarding gaming dependency, nevertheless pro failed to answer questions for additional action. Marketing communications got and ceased, and also the matter is actually designated as the solved regarding the Grievances Team’s program.